Operational Policies

Last Updated: February 21, 2025
 

1.  Payment Processing and Fees

Service Charge Implementation

ACH Processing Schedule

Payment Issues

2.  Marketing Services and Materials

Product Offerings

Thalione Corp. provides the following promotional marketing products:

Ordering Options

One-Time Orders

Recurring Orders

Design Process

3.  Support Procedures

Technical Support

4.  Supplemental Documents

Available Documents

Submission Procedures

5.  Updates and Notifications

6.  Marketing Materials Price Schedule

Flyers

Stickers (2.5")

Stickers (5")

Table Tents

Window Signs (static cling, 20")

Window Signs (decal, 20")

Window Signs (static cling, 36")

Window Signs (decal, 36")

Packages

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END USER LICENSE AGREEMENTLast updated: October 16, 2024Thalione is licensed to You (End-User) by Thalione Corp., located and registered at 728 S Heather Ln, West Covina, CA 91791, USA, West Covina, California 91791, United States ("Licensor"), for use only under the terms of this License Agreement.By downloading the Licensed Application from Clover App Marketplace, and any update thereto (as permitted by this License Agreement), You indicate that You agree to be bound by all of the terms and conditions of this License Agreement, and that You accept this License Agreement. Clover App Marketplace is referred to in this License Agreement as "Service."The parties of this License Agreement acknowledge that the Services are not a Party to this License Agreement and are not bound by any provisions or obligations with regard to the Licensed Application, such as warranty, liability, maintenance and support thereof. Thalione Corp., not the Services, is solely responsible for the Licensed Application and the content thereof.This License Agreement may not provide for usage rules for the Licensed Application that are in conflict with the latest Clover Terms and Conditions of Use ("Usage Rules"). Thalione Corp. acknowledges that it had the opportunity to review the Usage Rules and this License Agreement is not conflicting with them.Thalione when purchased or downloaded through the Services, is licensed to You for use only under the terms of this License Agreement. The Licensor reserves all rights not expressly granted to You. Thalione is to be used on devices that operate with Google's operating system ("Android").TABLE OF CONTENTS1. THE APPLICATION
2. SCOPE OF LICENSE
3. TECHNICAL REQUIREMENTS
4. MAINTENANCE AND SUPPORT
5. USE OF DATA
6. USER-GENERATED CONTRIBUTIONS
7. CONTRIBUTION LICENSE
8. LIABILITY
9. WARRANTY
10. PRODUCT CLAIMS
11. LEGAL COMPLIANCE
12. CONTACT INFORMATION
13. TERMINATION
14. THIRD-PARTY TERMS OF AGREEMENTS AND BENEFICIARY
15. INTELLECTUAL PROPERTY RIGHTS
16. APPLICABLE LAW
17. MISCELLANEOUS
18. ACCOUNT
19. FEES
20. COMMUNICATIONS
21. COMPLIANCE WITH PRIVACY LAWS
22. DATA SUBJECT RIGHTS - ASSISTANCE WITH REQUESTS
23. MODIFICATION OF AGREEMENT
24. CONTACT INFORMATION1. THE APPLICATIONThalione ("Licensed Application") is a piece of software created to facilitate online food ordering and food delivery orchestration via iOS, Android, and Web platforms — and customized for iOS and Android mobile devices ("Devices"). It is used to order food online.The Licensed Application is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Licensed Application. You may not use the Licensed Application in a way that would violate the Gramm-Leach-Bliley Act (GLBA).2. SCOPE OF LICENSE2.1 You are given a non-transferable, non-exclusive, non-sublicensable license to install and use the Licensed Application on any Devices that You (End-User) own or control and as permitted by the Usage Rules, with the exception that such Licensed Application may be accessed and used by other accounts associated with You (End-User, The Purchaser) via Family Sharing or volume purchasing.2.2 This license will also govern any updates of the Licensed Application provided by Licensor that replace, repair, and/or supplement the first Licensed Application, unless a separate license is provided for such update, in which case the terms of that new license will govern.2.3 You may not share or make the Licensed Application available to third parties (unless to the degree allowed by the Usage Rules, and with Thalione Corp.'s prior written consent), sell, rent, lend, lease or otherwise redistribute the Licensed Application.2.4 You may not reverse engineer, translate, disassemble, integrate, decompile, remove, modify, combine, create derivative works or updates of, adapt, or attempt to derive the source code of the Licensed Application, or any part thereof (except with Thalione Corp.'s prior written consent).2.5 You may not copy (excluding when expressly authorized by this license and the Usage Rules) or alter the Licensed Application or portions thereof. You may create and store copies only on devices that You own or control for backup keeping under the terms of this license, the Usage Rules, and any other terms and conditions that apply to the device or software used. You may not remove any intellectual property notices. You acknowledge that no unauthorized third parties may gain access to these copies at any time. If you sell your Devices to a third party, you must remove the Licensed Application from the Devices before doing so.2.6 Violations of the obligations mentioned above, as well as the attempt of such infringement, may be subject to prosecution and damages.2.7 Licensor reserves the right to modify the terms and conditions of licensing.2.8 Nothing in this license should be interpreted to restrict third-party terms. When using the Licensed Application, You must ensure that You comply with applicable third-party terms and conditions.3. TECHNICAL REQUIREMENTS3.1 The Licensed Application requires a firmware version 1.0.0 or higher. Licensor recommends using the latest version of the firmware.3.2 Licensor attempts to keep the Licensed Application updated so that it complies with modified/new versions of the firmware and new hardware. You are not granted rights to claim such an update.3.3 You acknowledge that it is Your responsibility to confirm and determine that the app end-user device on which You intend to use the Licensed Application satisfies the technical specifications mentioned above.3.4 Licensor reserves the right to modify the technical specifications as it sees appropriate at any time.4. MAINTENANCE AND SUPPORT4.1 The Licensor is solely responsible for providing any maintenance and support services for this Licensed Application. You can reach the Licensor at the email address listed in the Clover App Marketplace Overview for this Licensed Application.4.2 Thalione Corp. and the End-User acknowledge that the Services have no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application.5. USE OF DATAYou acknowledge that Licensor will be able to access and adjust Your downloaded Licensed Application content and Your personal information, and that Licensor's use of such material and information is subject to Your legal agreements with Licensor and Licensor's privacy policy: https://privacypolicy.thalione.tech.You acknowledge that the Licensor may periodically collect and use technical data and related information about your device, system, and application software, and peripherals, offer product support, facilitate the software updates, and for purposes of providing other services to you (if any) related to the Licensed Application. Licensor may also use this information to improve its products or to provide services or technologies to you, as long as it is in a form that does not personally identify you.6. USER-GENERATED CONTRIBUTIONSThe Licensed Application does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or in the Licensed Application, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Licensed Application and through third-party websites or applications. As such, any Contributions you transmit may be treated in accordance with the Licensed Application Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Licensed Application, and other users of the Licensed Application to use your Contributions in any manner contemplated by the Licensed Application and this License Agreement.
3. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness or each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Licensed Application and this License Agreement.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
12. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
13. Your Contributions do not otherwise violate, or link to material that violates, any provision of this License Agreement, or any applicable law or regulation.Any use of the Licensed Application in violation of the foregoing violates this License Agreement and may result in, among other things, termination or suspension of your rights to use the Licensed Application.7. CONTRIBUTION LICENSEYou agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).By submitting suggestions of other feedback regarding the Licensed Application, you agree that we can use and share such feedback for any purpose without compensation to you.We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area in the Licensed Application. You are solely responsible for your Contributions to the Licensed Application and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.8. LIABILITY8.1 Licensor's responsibility in the case of violation of obligations and tort shall be limited to intent and gross negligence. Only in case of a breach of essential contractual duties (cardinal obligations), Licensor shall also be liable in case of slight negligence. In any case, liability shall be limited to the foreseeable, contractually typical damages. The limitation mentioned above does not apply to injuries to life, limb, or health.8.2 Licensor takes no accountability or responsibility for any damages caused due to a breach of duties according to Section 2 of this License Agreement. To avoid data loss, You are required to make use of backup functions of the Licensed Application to the extent allowed by applicable third-party terms and conditions of use. You are aware that in case of alterations or manipulations of the Licensed Application, You will not have access to the Licensed Application.9. WARRANTY9.1 Licensor warrants that the Licensed Application is free of spyware, trojan horses, viruses, or any other malware at the time of Your download. Licensor warrants that the Licensed Application works as described in the user documentation.9.2 No warranty is provided for the Licensed Application that is not executable on the device, that has been unauthorizedly modified, handled inappropriately or culpably, combined or installed with inappropriate hardware or software, used with inappropriate accessories, regardless if by Yourself or by third parties, or if there are any other reasons outside of Thalione Corp.'s sphere of influence that affect the executability of the Licensed Application.9.3 You are required to inspect the Licensed Application immediately after installing it and notify Thalione Corp. about issues discovered without delay by email provided in Contact Information. The defect report will be taken into consideration and further investigated if it has been emailed within a period of ninety (90) days after discovery.9.4 If we confirm that the Licensed Application is defective, Thalione Corp. reserves a choice to remedy the situation either by means of solving the defect or substitute delivery.9.5 In the event of any failure of the Licensed Application to conform to any applicable warranty, You may notify the Services Store Operator, and Your Licensed Application purchase price will be refunded to You. To the maximum extent permitted by applicable law, the Services Store Operator will have no other warranty obligation whatsoever with respect to the Licensed Application, and any other losses, claims, damages, liabilities, expenses, and costs attributable to any negligence to adhere to any warranty.9.6 If the user is an entrepreneur, any claim based on faults expires after a statutory period of limitation amounting to twelve (12) months after the Licensed Application was made available to the user. The statutory periods of limitation given by law apply for users who are consumers.10. PRODUCT CLAIMSThalione Corp. and the End-User acknowledge that Thalione Corp., and not the Services, is responsible for addressing any claims of the End-User or any third party relating to the Licensed Application or the End-User's possession and/or use of that Licensed Application, including, but not limited to:(i) product liability claims;(ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and(iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with Your Licensed Application's use of the HealthKit and HomeKit.11. LEGAL COMPLIANCEYou represent and warrant that You are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country; and that You are not listed on any US Government list of prohibited or restricted parties.12. CONTACT INFORMATIONFor general inquiries, complaints, questions or claims concerning the Licensed Application, please contact:Hunter Araujo
728 S Heather Ln, West Covina, CA 91791, USA
West Covina, CA 91791
United States
[email protected]13. TERMINATIONThe license is valid until terminated by Thalione Corp. or by You. Your rights under this license will terminate automatically and without notice from Thalione Corp. if You fail to adhere to any term(s) of this license. Upon License termination, You shall stop all use of the Licensed Application, and destroy all copies, full or partial, of the Licensed Application.

14. THIRD-PARTY TERMS OF AGREEMENTS AND BENEFICIARYThalione Corp. represents and warrants that Thalione Corp. will comply with applicable third-party terms of agreement when using Licensed Application.In Accordance with Section 9 of the "Instructions for Minimum Terms of Developer's End-User License Agreement," Clover and its subsidiaries shall be third-party beneficiaries of this End User License Agreement and — upon Your acceptance of the terms and conditions of this License Agreement, Clover will have the right (and will be deemed to have accepted the right) to enforce this End User License Agreement against You as a third-party beneficiary thereof.15. INTELLECTUAL PROPERTY RIGHTSThalione Corp. and the End-User acknowledge that, in the event of any third-party claim that the Licensed Application or the End-User's possession and use of that Licensed Application infringes on the third party's intellectual property rights, Thalione Corp., and not the Services, will be solely responsible for the investigation, defense, settlement, and discharge or any such intellectual property infringement claims.16. APPLICABLE LAWThis License Agreement is governed by the laws of the State of Delaware excluding its conflicts of law rules.17. MISCELLANEOUS17.1 If any of the terms of this agreement should be or become invalid, the validity of the remaining provisions shall not be affected. Invalid terms will be replaced by valid ones formulated in a way that will achieve the primary purpose.17.2 Collateral agreements, changes and amendments are only valid if laid down in writing. The preceding clause can only be waived in writing.17.3 The App Provider makes the following additional commitments, representations, and warranties to Customer: (17.3.1) The App Provider will only process Customer Data and Personal Information on behalf of, and as Service Provider of, the Customer, and not collect, retain, use, or disclose that data for any purpose other than to perform the App Provider’s obligations under this Agreement, as permitted under CCPA and other applicable privacy and data protection laws (collectively, “Privacy Laws”). In no event will the App Provider “sell” (as defined by Privacy Laws) any such personal information. (17.3.2) The App Provider will not collect, use, retain, disclose, sell, or otherwise make Customer Data or Personal Information available for App Provider’s own commercial purposes or in a way that does not comply with the CCPA or other Privacy Laws. (17.3.3) App Provider will limit personal information collection, use, retention, and disclosure to activities reasonably necessary and proportionate to provide the Services set forth in the Agreement or another compatible operational purpose.17.4 Data subject rights - assistance with requests (17.4.1) App Provider will reasonably cooperate and assist Customer with meeting Customer's CCPA and Privacy Law compliance obligations and respond to CCPA-related inquiries, including responding to verifiable consumer requests, taking into account, the nature of App Provider's processing, and the information available to App Provider. App Provider will make available to Customer, in a manner consistent with the functionality of the Service and App Provider’s role as a Service Provider of Personal Information of data subjects, the ability to fulfill data subject requests to exercise their rights under Privacy Laws. (17.4.2) If App Provider receives a request from Customer’s data subject to exercise one or more of its rights under Privacy Laws in connection with the Services, App Provider will redirect the data subject to make its request directly to Customer. Customer will be responsible for responding to any such request including, where possible, by using the functionality of the Services. App Provider shall comply with reasonable requests by Customer to assist with Customer’s response to such a data subject request. (17.4.3) App Provider must notify the Customer immediately if it receives any complaint, notice, or communication that directly or indirectly relates either party's compliance with Privacy Laws relating to provisioning of the Services.18. ACCOUNTYou will be required to register for an account with Developer to use the Licensed Application. You will provide us with accurate information when setting-up your account, and will maintain your account with current information. You will be responsible for establishing safeguards designed to prevent unauthorized access to, disclosure, use, or alteration of your account (safeguards may include, without limitation, user names, passwords, security questions and answers, or other credentials). You must notify Developer if you discover a security breach involving your account or the Licensed Application. You are responsible for any unauthorized access to, disclosure, use, or alteration of your account, the Licensed Application, or other transaction information that arises through your systems or account. It is your responsibility to back-up and maintain the accuracy and completeness of any content created, derived from, stored, or accessed through your account or your use of the Licensed Application.19. FEESYou will pay the Developer a monthly fee for your use of the Licensed Application, which will be automatically collected through the payment method you select during set-up for the Licensed Application. You are responsible for payment of all sales, use, excise, or similar taxes (excluding taxes based on the Developer's income) imposed by federal, state, or local tax authority. You must notify the Developer of any billing errors within 120 days from when an error appears on your invoice, after which you release the Developer from all liability for Losses resulting from these errors.20. COMMUNICATIONSYou authorize Developer to communicate with you electronically or otherwise using the contact information you provide to it (e.g., without limitation, via your account, the Internet, email, text, or live agent or automated calls to your mobile or other phone, even if these numbers appear on a Do Not Call or other non-solicitation registry). You are responsible for any fees charged by your communications provider for phone, text, or email communications that Developer sends to you.21. COMPLIANCE WITH PRIVACY LAWS21.1 The Licensor makes the following additional commitments, representations, and warranties to Customer:(a) The Licensor will only process Customer Data and Personal Information on behalf of, and as Service Provider of, the Customer, and not collect, retain, use, or disclose that data for any purpose other than to perform the Licensor's obligations under this Agreement, as permitted under CCPA and other applicable privacy and data protection laws (collectively, "Privacy Laws"). In no event will the Licensor "sell" (as defined by Privacy Laws) any such personal information.(b) The Licensor will not collect, use, retain, disclose, sell, or otherwise make Customer Data or Personal Information available for Licensor's own commercial purposes or in a way that does not comply with the CCPA or other Privacy Laws.(c) Licensor will limit personal information collection, use, retention, and disclosure to activities reasonably necessary and proportionate to provide the Services set forth in the Agreement or another compatible operational purpose.22. DATA SUBJECT RIGHTS - ASSISTANCE WITH REQUESTS22.1 Licensor will reasonably cooperate and assist Customer with meeting Customer's CCPA and Privacy Law compliance obligations and respond to CCPA-related inquiries, including responding to verifiable consumer requests, taking into account, the nature of Licensor's processing, and the information available to Licensor. Licensor will make available to Customer, in a manner consistent with the functionality of the Service and Licensor's role as a Service Provider of Personal Information of data subjects, the ability to fulfill data subject requests to exercise their rights under Privacy Laws.22.2 If Licensor receives a request from Customer's data subject to exercise one or more of its rights under Privacy Laws in connection with the Services, Licensor will redirect the data subject to make its request directly to Customer. Customer will be responsible for responding to any such request including, where possible, by using the functionality of the Services. Licensor shall comply with reasonable requests by Customer to assist with Customer's response to such a data subject request.22.3 Licensor must notify the Customer immediately if it receives any complaint, notice, or communication that directly or indirectly relates either party's compliance with Privacy Laws relating to provisioning of the Services.23. MODIFICATION OF AGREEMENTLicensor may modify this Agreement from time-to-time and will provide you with notice when these modifications occur (notification may be through the Licensed Application, email, a website, changes to the date shown at the top of this Agreement, or other electronic means). Your continued use of the Licensed Application indicates your acceptance of any modifications to this Agreement. You must stop using and uninstall the Licensed Application if you do not agree to any modifications that are made to this Agreement.24. CONTACT INFORMATIONFor general inquiries, complaints, questions or claims concerning the Licensed Application, please contact:Hunter Araujo
728 S Heather Ln, West Covina, CA 91791, USA
West Covina, CA 91791
United States
[email protected]

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Frequently Asked Questions

Can I track my order?

Yes!  Once your order is placed, you can track its progress in the app.  You'll see when your order is being prepared, when it's out for delivery, and when it's arrived.

Do you offer refunds?

Refunds are handled on a case-by-case basis.  If you are dissatisfied with your order for any reason, please reach out to our support team.

Are there any delivery fees?

Delivery fees vary based on your location and the total cost of your order.  Fees, if any, will be clearly displayed at checkout before you confirm your order.

What should I do if my order is late?

If your order is taking longer than expected, please check the order tracking feature in the app for real-time updates.  If you still have concerns, contact our support team for assistance.

How do I report a missing or incorrect item in my order?

If you notice any discrepancies with your order, please contact our support team immediately.  Provide your order number and the details of the issue, and we will address it as quickly as possible.

Any other questions?

Can't find the answer you're looking for?  Contact us at [email protected]

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